Contact Us

Thank you for visiting Noroea. Our customer support team is available to assist with questions about products, orders, shipping, delivery, returns, refunds, payments, and general website inquiries.

Company & Customer Support

Company Name: Shanghai Youmaoda Trading Co., Ltd.

Business Address:
10th Floor, Building 1, No. 188 Changyi Road, Baoshan District, Shanghai, China

Customer Support Email:
service@noroea.com

Business Hours:
Monday to Friday, 9:00 AM - 6:00 PM CST

Response Time:
We typically respond within 1–3 business days.

Before You Contact Us

For questions about an existing order, please include:

  • Your order number
  • The email address used when placing the order
  • A brief description of your question or issue

If your inquiry concerns a damaged, incorrect, or missing item, please include clear photos of the product and packaging when appropriate.

Product Questions

If you have a question about a Noroea product, please include the product name or a link to the relevant product page.

For throws, cushions, table linens, and other home textile products, please review the available product information, photographs, care guidance, and intended-use details currently provided on the applicable product page.

If a particular material, dimension, filling, fabric composition, care method, or other specification is not confirmed on the product page, please contact us before purchasing rather than relying on assumptions.

Keep Your Payment Information Private

Please do not send full payment card numbers, card security codes (CVV/CVC), account passwords, verification codes, or other sensitive payment credentials by email.

Noroea customer support will not ask you to provide your complete payment card information or account password by email.

How We Can Help

  • Products and product information
  • Product care questions
  • Orders and order status
  • Shipping and delivery
  • Returns and refunds
  • Payments and checkout
  • General website inquiries

For assistance, contact:
service@noroea.com

Business Hours: Monday to Friday, 9:00 AM - 6:00 PM CST
Response Time: 1–3 business days

Noroea
Operated by Shanghai Youmaoda Trading Co., Ltd.