Returns & Refunds Policy

Contact Noroea within 30 days after delivery to request a return. Include the order number, item name, reason and photographs when the product arrived damaged, incorrect or materially different from its listing.

Return condition

Unless an item arrived damaged or incorrect, it should be unused beyond reasonable inspection, clean, dry and free from stains, odors, household debris and wear, with original tags, accessories and packaging where reasonably possible.

Authorization and shipping

Do not send a return before receiving instructions. Return-shipping responsibility depends on the reason for return and applicable law. Use protective packaging that keeps the textile clean and dry.

Refunds

Approved refunds are issued to the original payment method after assessment. Financial-institution processing times are outside our control. This policy does not limit mandatory consumer rights.

Contact service@noroea.com.